Job Description
Join our award-winning team as an Immediate Hire Call Center Agent in Oakland, OH! We’re seeking motivated individuals with exceptional communication skills to provide outstanding customer support. No prior experience required – we provide comprehensive paid training to ensure your success. Enjoy competitive pay, flexible schedules, and a supportive environment where your growth is our priority.
Why Work With Us?
- Guaranteed paid training program (2 weeks)
- Health benefits, 401(k) match, and paid time offAdvancement opportunities to team lead/supervisor roles
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication and active listening skills
- Ability to type 25+ WPM with accuracy
- Customer service mindset (patience and problem-solving)
- Reliable transportation to our Oakland facility
- Flexible availability (evenings/weekends as needed)
- Basic computer proficiency (Windows, internet navigation)