Job Description
Join our award-winning call center team in Raleigh, NC! We're hosting an exclusive hiring event for immediate hire positions. No experience required - we provide comprehensive training! Enjoy competitive pay, flexible scheduling, and opportunities for career growth. Walk-ins welcome! Apply today and start your new career tomorrow.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to work in fast-paced environment
- Basic computer proficiency (Windows, Microsoft Office)
- Reliable transportation to Raleigh office
- Flexible availability (including weekends/holidays)
- Passion for helping others