Job Description
Join our award-winning team as a Part-Time Customer Service Representative! We're seeking empathetic communicators to deliver exceptional support to our diverse clientele. This role offers flexible hours and comprehensive training, perfect for students, career changers, or those seeking work-life balance. Our Oakland hiring event is your fast track to this exciting opportunity!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems while maintaining confidentiality
- Collaborate with team members to resolve complex issues
- Meet performance metrics including call handling time and customer satisfaction
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or retail experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Type 35+ WPM with high accuracy
- Ability to work evenings/weekends (20-30 hrs/week)
- Strong problem-solving and conflict resolution abilities
- Valid CA driver's license if field support required