Job Description
Join our award-winning customer service team as a Local Customer Service Representative! We're urgently hiring empathetic professionals to deliver exceptional support to Houston-area clients. Enjoy hybrid work arrangements with flexible hours and competitive benefits. Be part of a company that values growth, innovation, and work-life balance. Apply today and make an immediate impact!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with 100% compliance
- Collaborate with billing and technical teams for complex issues
- Identify upsell opportunities to enhance customer value
- Maintain product knowledge through quarterly training
- Adhere to HIPAA/FERPA guidelines for sensitive data
Qualifications
- High school diploma or equivalent (college preferred)
- 2+ years customer service experience in B2B/B2C roles
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to work remotely with reliable internet
- Spanish bilingual certification (strongly preferred)
- Typing speed: 40+ WPM with 95% accuracy