Job Description
Join our award-winning call center team in Sacramento and start your career immediately! ConnectOne Solutions is hosting a hiring event for motivated individuals seeking stable, customer-facing roles with growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, process orders, and troubleshoot issues efficiently
- Meet daily performance metrics for call volume and resolution time
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing skills (30+ WPM)
- Positive attitude and problem-solving mindset
- Flexibility to work rotating shifts (including weekends)
- Must pass background check and drug screening