Job Description
Join our dynamic call center team in San Jose, CA! We're hiring immediately for motivated Customer Service Representatives to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience necessary—full training provided. Apply today for your chance to start a rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet performance metrics for call volume and resolution
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Flexibility to work rotating shifts (including weekends)
- Background check required for employment
- 18+ years of age