Job Description
Join ConnectSphere Solutions for our exclusive hiring event! We're seeking motivated Call Center Agents to join our San Jose team immediately. Enjoy competitive pay, comprehensive training, and career advancement opportunities. Our modern downtown facility offers a supportive environment where your skills make a real impact. Apply today and start your career tomorrow!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in customer databases
- Collaborate with support teams for complex issue resolution
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service/call center experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability to work evenings/weekends as needed
- Typing speed of 35+ WPM
- Pass background check and drug screening