Job Description
Join our dynamic team at CustomerConnect Solutions and launch your career in customer service! We're hosting an exclusive hiring event for motivated individuals seeking immediate full-time opportunities in San Jose. As a leading call center provider, we offer competitive compensation, comprehensive training, and a supportive environment where you can grow professionally.
Our San Jose facility features modern workspaces, flexible scheduling options, and performance-based bonuses. Whether you're an experienced agent or new to customer service, we provide all the tools and mentorship needed to succeed. Interviews happening daily – apply now to secure your spot!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Maintain detailed call documentation in CRM systems
- Achieve daily performance metrics (call volume, resolution rates)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Excellent verbal communication and active listening skills
- Ability to type 35+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts (including weekends)
- Pass background check and drug screening