Job Description
Join Houston's premier customer service team with immediate openings! ConnectCare Solutions is seeking dynamic Call Center Representatives to deliver exceptional client experiences. Enjoy same-week hiring and competitive benefits in a modern, supportive environment.
What We Offer:
- Starting pay: $18-$24/hour + performance bonuses
- Comprehensive health/dental/vision plans
- Paid training and career advancement paths
- Flexible scheduling options
- Modern downtown Houston office with free parking
Be part of our award-winning team recognized for employee satisfaction and service excellence!
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professional etiquette
- Resolve customer inquiries using CRM systems (Salesforce/Zendesk)
- Meet/exceed KPIs: First Call Resolution (FCR), CSAT scores, AHT
- Document interactions accurately in compliance protocols
- Collaborate with support teams for complex issue resolution
- Participate in ongoing product knowledge training
- Identify upsell opportunities to enhance client retention
Qualifications
- Minimum 6 months call center/customer service experience
- Proven track record of meeting performance metrics
- Type 40+ WPM with high accuracy
- Proficient in Microsoft Office and web-based tools
- Strong conflict resolution and empathy skills
- Ability to work rotating weekends/holidays
- High school diploma or equivalent (college preferred)