Job Description
Join our award-winning team as a Local Customer Service Representative in Kansas City, MO! We're seeking passionate individuals to deliver exceptional support to our valued customers. This full-time role combines the warmth of in-person service with modern tools to resolve inquiries efficiently. Enjoy a competitive salary, comprehensive benefits package (including health insurance, 401k matching, and paid time off), and a supportive work environment where your contributions matter. If you thrive in dynamic settings and love making a difference, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing, product, and service issues using CRM systems and internal resources
- Process orders, returns, and exchanges while maintaining accurate transaction records
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Actively listen to customer feedback and identify opportunities for service improvement
- Maintain detailed documentation of interactions and resolutions
- Support community outreach initiatives as part of our local engagement program
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years of customer service experience in local or regional markets
- Strong verbal/written communication skills and active listening abilities
- Proficiency with Microsoft Office Suite and customer service software (e.g., Salesforce)
- Ability to work flexible hours including evenings and weekends as needed
- Knowledge of Kansas City area businesses and community resources
- Proven problem-solving skills with a solutions-oriented mindset