Job Description
Join our award-winning call center team with immediate openings for motivated Customer Service Representatives! Omaha Connect Solutions is hosting a hiring event for individuals seeking a fast-paced career in customer service. Enjoy competitive pay, comprehensive benefits, and paid training. No experience required – we provide all the tools you need to succeed!
Why Work With Us?
- Immediate Start: Begin your new career this week!
- Competitive Pay: $18-$25/hour plus performance bonuses
- Growth Opportunities: Clear advancement path to leadership roles
- Modern Facilities: State-of-the-art tech and comfortable workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints
- Accurately document customer interactions in CRM systems
- Meet/exceed quality metrics (call handle time, CSAT scores)
- Collaborate with team members to improve service delivery
- Complete product knowledge training and certification
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience (call center background ideal)
- Excellent verbal/written communication skills
- Ability to type 35+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to Omaha headquarters
- Flexible availability including evenings/weekends