Job Description
Start your career TODAY with ConnectSphere Solutions! We're urgently hiring motivated Call Center Representatives for our Detroit hub. Join a dynamic team supporting Fortune 500 clients with competitive pay, comprehensive training, and rapid advancement opportunities. No experience required – we provide all tools for success!
Why Join Us?
- Immediate start date (begin within 48 hours of offer)
- Comprehensive paid training program
- Health, dental, and vision benefits after 30 days
- Performance-based bonuses and incentives
- Modern downtown Detroit workspace with free parking
Responsibilities
- Handle inbound/outbound calls for high-profile clients
- Resolve customer inquiries using CRM systems
- Meet/exceed daily performance metrics (calls, quality scores)
- Document interactions accurately in Salesforce
- Collaborate with team leads to improve processes
- Participate in weekly coaching sessions
- Adhere to strict confidentiality protocols
Qualifications
- High school diploma or GED (college preferred)
- Minimum 1 year customer service experience
- Proficient in Windows OS and typing (40+ WPM)
- Clear communication skills with neutral accent
- Ability to work flexible shifts (evenings/weekends)
- Basic CRM knowledge (Salesforce a plus)
- Pass background check and drug screen
- Valid Michigan ID (if applicable)