Job Description
Join our award-winning call center team in Houston, TX! We're hosting an exclusive immediate hire hiring event for motivated professionals seeking dynamic customer service careers. As a Call Center Representative, you'll be the voice of our brand, delivering exceptional support to clients nationwide. Enjoy competitive pay, comprehensive benefits, and rapid career growth in a supportive environment.
Why Apply Today?
- Same-day interviews & instant offers
- Free paid training & certification
- Health/dental/vision insurance
- 401(k) with company match
- Advancement opportunities to Team Lead
Responsibilities
- Handle 50+ inbound/outbound customer calls daily
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions in CRM system with 100% accuracy
- Meet/exceed daily performance metrics (AHT, CSAT, FCR)
- Collaborate with support teams for complex issue escalation
- Participate in monthly product knowledge workshops
- Maintain HIPAA/GDPR compliance in all communications
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication & active listening skills
- Proficient in Windows OS & CRM software (Salesforce experience a plus)
- Ability to type 40+ WPM with minimal errors
- Flexible schedule availability (including evenings/weekends)
- Spanish bilingual candidates strongly encouraged to apply
- Pass background check & drug screening