Job Description
Join our award-winning team immediately! Detroit Call Center Solutions is seeking passionate individuals to fill multiple call center representative positions with immediate start dates. We offer competitive pay, comprehensive training, and a dynamic work environment where your skills are valued.
As a key member of our customer support team, you'll handle inbound/outbound calls, resolve inquiries, and deliver exceptional service. No prior experience required—just a positive attitude and dedication to excellence. Start your career journey today with our industry-leading organization!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions and maintain accurate case records in CRM systems
- Meet/exceed performance metrics (call volume, quality scores, resolution rates)
- Collaborate with team members to enhance service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training for product knowledge and skill development
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with Windows applications
- Customer service mindset and problem-solving aptitude
- Flexible availability including evenings/weekends if required
- Ability to pass background check and drug screening
- Valid work authorization for US employment