Job Description
Join Elite Support Solutions as a Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking motivated individuals in Jacksonville, FL to deliver exceptional customer experiences through phone, chat, and email support. Enjoy the stability of weekly pay, performance bonuses, and a supportive team environment. No prior experience required – we'll provide all the training you need to succeed!
What We Offer:
- 5-week paid training program with certification
- Weekly pay with direct deposit
- Comprehensive health benefits (medical/dental/vision)
- 401(k) with company match
- Career advancement opportunities
- Paid time off and holidays
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to resolve complex cases
- Participate in ongoing training and skill development
- Upsell products/services when appropriate
- Maintain positive brand representation
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Ability to multitask in fast-paced environment
- Basic computer proficiency (MS Office, CRM systems)
- Positive attitude and customer-focused mindset
- Reliable transportation to Jacksonville office
- No prior experience necessary – training provided!