Job Description
Join ConnectCare Solutions as a Full-Time Remote Chat Support Specialist and become the frontline hero for our valued customers! We're seeking empathetic communicators to deliver exceptional support through real-time chat channels while working from anywhere in New York or Virginia. This role offers competitive compensation, comprehensive benefits, and a flexible remote work environment designed for modern professionals.
Why Join Us? Enjoy a fully remote setup with no commute, health/dental/vision insurance, 401(k) matching, paid time off, and ongoing professional development. Be part of a mission-driven team transforming how businesses engage with their customers.
Responsibilities
- Provide instant, professional support via live chat for product inquiries, technical issues, and account management
- Resolve customer concerns with empathy and efficiency while maintaining service SLAs
- Document interactions accurately in CRM systems and escalate complex issues appropriately
- Collaborate with cross-functional teams to improve support workflows and knowledge base
- Monitor chat queues proactively to ensure minimal response times
- Contribute to training materials and process improvements
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 1+ years customer service experience via chat, email, or social media
- Exceptional written communication with 60+ WPM typing speed
- Proficient with Zendesk, Salesforce, or similar CRM platforms
- Strong problem-solving skills and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Must reside in New York or Virginia