Job Description
Join ConnectCare Solutions for our exclusive Jacksonville hiring event! We're seeking passionate individuals to join our dynamic call center team immediately. As a leader in customer experience, we offer competitive pay, comprehensive benefits, and career growth opportunities. No prior experience required – we provide paid training!
Why Choose Us?
• Immediate start with paid training
• Health, dental, and vision benefits
• Performance-based bonuses
• Flexible shift options
• Modern downtown Jacksonville facility
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Meet daily performance metrics (call volume, quality, resolution)
- Collaborate with team members to improve service delivery
- Adhere to compliance regulations and security protocols
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer service mindset with problem-solving aptitude
- Reliable transportation to downtown Jacksonville location
- Flexibility to work weekends and holidays (as needed)
- Basic computer proficiency (typing 30+ WPM preferred)
- Positive attitude and resilience in fast-paced environments