Job Description
Join Our Hiring Event! Immediate Call Center Positions Available in Kansas City, MO.
Are you ready to launch your career in customer service? Customer Solutions Group is hosting an exclusive hiring event for motivated individuals to fill multiple call center positions. No experience required – we provide comprehensive training!
Why join us?
- Competitive Pay: $18-$22/hour + performance bonuses
- Comprehensive Benefits: Health insurance, 401(k), paid time off
- Career Growth: Clear advancement paths to team lead/supervisor roles
- Modern Facilities: Newly renovated downtown Kansas City location
Perfect for career changers, recent graduates, or anyone seeking stable employment with growth opportunities. Bring your resume and be ready for on-the-spot interviews!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to resolve complex issues
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred but not required
- Flexible schedule availability (including evenings/weekends)
- Typing speed of 35+ WPM
- Positive attitude and problem-solving mindset