Job Description
Join our award-winning customer service team in the heart of Manhattan! We're seeking energetic Call Center Representatives to deliver exceptional client experiences with immediate start opportunities. No experience necessary – we provide comprehensive training and career growth paths. Enjoy competitive pay, flexible scheduling, and a dynamic team environment. Perfect for career changers or those re-entering the workforce. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve technical issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk platforms
- Meet/exceed daily performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing product training sessions
- Maintain strict compliance with data security protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication skills in English
- Ability to type 35+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution abilities
- Comfortable working in fast-paced, metrics-driven environment
- Basic computer literacy (MS Office Suite, internet navigation)
- Flexible availability including nights/weekends (if required)
- Positive attitude and willingness to learn new technologies