Job Description
Join our dynamic team in Oklahoma City and launch your career in customer service! We're seeking motivated individuals for immediate full-time call center roles with competitive pay and comprehensive benefits. Enjoy a supportive environment where your contributions make a real difference. Apply today and start your new career as early as next week!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries efficiently using CRM systems while maintaining service standards
- Meet/exceed performance metrics including call handling time and customer satisfaction scores
- Document all interactions accurately in company databases
- Collaborate with team members to optimize service workflows
- Adhere to compliance protocols and company policies
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service or call center experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability including evenings/weekends
- Typing speed of 35+ WPM
- Must pass background check and drug screening