Job Description
Join our award-winning customer service team and start your career immediately! Omaha Connect Solutions is seeking motivated Call Center Representatives to handle inbound/outbound calls for Fortune 500 clients. Enjoy comprehensive training, flexible scheduling, and a supportive team environment. No prior experience required – we invest in our people!
Responsibilities
- Handle 50-80 calls daily in a fast-paced contact center setting
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics including CSAT and AHT
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service quality
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills in English
- Ability to type 35+ WPM with 95% accuracy
- Comfortable working in a high-volume digital environment
- Basic computer proficiency with Windows OS
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset