Job Description
Ready to launch your career in customer service? Omaha Connect Solutions is urgently hiring Call Center Representatives for immediate start positions in Omaha, NE! Join our award-winning team and provide exceptional support to clients while enjoying competitive pay and rapid advancement opportunities.
As a Full-Time Call Center Representative, you'll be the voice of our brand, delivering outstanding experiences that drive customer loyalty. We offer comprehensive training, flexible scheduling options, and a supportive team environment where your contributions are valued. Our Immediate Hire program means you could start within days!
Why Choose Us?
- Rapid Onboarding: Skip the wait – start earning immediately
- Growth Path: Clear advancement to senior roles and team leadership
- Benefits Package: Health insurance, paid time off, and retirement plans
- Modern Workspace: Ergonomic stations and collaborative team zones
- Performance Bonuses: Monthly incentives exceeding $500
Don’t miss our exclusive Hiring Event on June 15, 2023 at our downtown Omaha headquarters. Bring your resume and prepare for same-day interviews!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and efficiency
- Resolve customer inquiries regarding products, services, and account details
- Maintain accurate documentation in CRM systems following company protocols
- Meet/exceed KPIs including call quality scores and customer satisfaction metrics
- Collaborate with cross-functional teams to resolve complex escalations
- Participate in ongoing training to enhance product knowledge and soft skills
- Identify upsell opportunities and promote relevant service offerings
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficiency in Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities with a customer-first mindset
- Flexibility to work evenings/weekends as business needs require
- Must pass background check and drug screening