Job Description
Immediate Start! Join Our Award-Winning Call Center Team in San Jose, CA!
Customer Connect Solutions Inc. is seeking dynamic individuals for immediate full-time call center positions. No experience required – we provide comprehensive training and career advancement opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment in San Jose's thriving tech hub.
Why Work With Us?
- Same-week start dates available
- Weekly pay with direct deposit
- Health benefits and 401(k) matching
- Performance-based bonuses
- Free on-site parking
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Meet/exceed KPIs: Average Handle Time (AHT), Customer Satisfaction (CSAT)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service protocols
- Participate in ongoing training sessions for product updates
Qualifications
- High school diploma or equivalent (GED accepted)
- Clear communication skills in English (bilingual Spanish a plus)
- Ability to type 35+ WPM with 95% accuracy
- Experience with CRM platforms preferred (training provided)
- Adaptability to changing schedules (evening/weekend shifts)
- Passion for customer service excellence
- Must pass background check and drug screening