Job Description
Join our dynamic team as an Immediate Hire Chat Support Agent in Charlotte, NC! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat channels. This contract role offers rapid onboarding and flexible scheduling, perfect for those ready to start immediately. Enjoy a collaborative environment with growth opportunities in a rapidly expanding tech company.
Why TechFlow Solutions? • Competitive compensation • Paid training • Remote-friendly options • Direct deposit • Performance bonuses
Responsibilities
- Resolve customer inquiries via live chat with speed and accuracy
- Document interactions in CRM systems while maintaining quality standards
- Collaborate with technical teams to resolve complex issues
- Maintain product knowledge through continuous learning
- Upsell products/services when appropriate
- Meet/exceed KPIs for response time and customer satisfaction
- Participate in team training and improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency in CRM software (Zendesk/Salesforce)
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Reliable high-speed internet connection
- Available for evening/weekend shifts