Job Description
Join our exclusive hiring event for immediate chat support positions in Los Angeles and New York! ConnectServe Solutions is expanding its customer support team and seeking talented communicators to deliver exceptional digital experiences. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding. Perfect for tech-savvy individuals who thrive in fast-paced environments.
As a Chat Support Agent, you'll be the first point of contact for our diverse client base across multiple industries. Our collaborative team culture emphasizes growth opportunities and work-life balance. Apply today to secure your spot at our upcoming hiring events in LA and NY!
Responsibilities
- Deliver real-time text-based support via company chat platforms
- Resolve customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Proactively identify upsell opportunities for premium services
- Maintain 95% customer satisfaction score targets
- Participate in continuous training on new products
Qualifications
- Minimum 1 year customer service experience
- Exceptional written communication skills (60+ WPM typing)
- Proficiency in CRM software (Zendesk preferred)
- Ability to multitask in high-volume environments
- Strong problem-solving and de-escalation abilities
- Must be available for evening/weekend shifts
- High school diploma or equivalent required
- Experience with e-commerce platforms preferred