Job Description
Join our award-winning team as an immediate hire Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional customer experiences through our digital chat platform. Work remotely from anywhere in Florida while making a real impact. Enjoy competitive pay, flexible scheduling, and comprehensive training designed to accelerate your career growth. This is your chance to launch into a dynamic role with a company that values innovation and employee development.
Responsibilities
- Respond to customer inquiries via real-time chat with empathy and professionalism
- Resolve technical issues and product inquiries for SaaS clients
- Maintain detailed case documentation in CRM systems
- Collaborate with Tier 2 support teams on complex escalations
- Meet/exceed KPIs for response time and CSAT scores
- Identify trends for process improvement opportunities
Qualifications
- Minimum 1 year customer support experience (chat/email preferred)
- 40+ WPM typing speed with 98% accuracy
- Proficiency with Zendesk/Gorgias or similar CRM platforms
- High-speed internet and quiet home office setup
- Ability to work independently in remote environment
- Basic troubleshooting skills for common tech issues
- Positive attitude and problem-solving mindset