Job Description
Join our dynamic team as a Chat Support Specialist and make an immediate impact! TechConnect Solutions is hosting a hiring event for motivated individuals to provide exceptional customer service through live chat channels. This is your opportunity to start a rewarding career with flexible hours and competitive pay in the heart of San Jose.
What We Offer:
- Immediate start date – no waiting!
- Comprehensive paid training
- Flexible day/night shift options
- Performance-based bonuses
- Clear career advancement path
Responsibilities
- Deliver prompt, professional customer support via live chat
- Resolve technical inquiries and troubleshoot issues
- Maintain detailed customer interaction records
- Collaborate with team members for seamless support
- Adhere to SLAs and quality standards
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent
- Minimum 40 WPM typing speed
- Excellent written communication skills
- Ability to multitask in fast-paced environments
- Customer service experience preferred
- Proficient with CRM software (e.g., Zendesk)