Job Description
Join our award-winning team at Apex Solutions Group as a Customer Service Representative! We're hosting a hiring event on October 15th for immediate openings in our Louisville, KY call center. This is your chance to launch a rewarding career in customer service with competitive pay, comprehensive benefits, and growth opportunities. No experience required – we provide paid training!
Why Apply?
• Competitive hourly wages + performance bonuses
• Full benefits (medical/dental/vision)
• Paid training and certification
• Career advancement program
• Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and update CRM systems accurately
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work weekends/rotating shifts
- Passion for delivering exceptional customer experiences
- No prior experience required – training provided