Job Description
Join our dynamic team as a Local Customer Service Representative in Milwaukee, WI! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy immediate start, competitive pay, and comprehensive benefits. Grow your career while making a real difference in customers' lives.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism
- Resolve customer inquiries regarding products/services efficiently
- Document interactions accurately in CRM systems
- Collaborate with team to improve customer experience
- Meet/exceed performance metrics for response times and resolution rates
- Identify opportunities for process improvements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficient with CRM software and MS Office
- Ability to work flexible shifts including weekends
- Excellent time management and multitasking abilities
- Positive attitude and resilience under pressure
- Bilingual (English/Spanish) preferred