Job Description
Join ConnectPro Solutions' award-winning customer service team in Oklahoma City! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Immediate positions available with flexible scheduling and career growth opportunities. Be part of a company that values your voice and invests in your success.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Meet/exceed performance metrics (call time, quality scores)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude with resilience under pressure
- Flexibility to work evenings/weekends if needed
- Pass background check and drug screen