Job Description
Join our award-winning customer service team at Apex Solutions Group! We're seeking passionate individuals to provide exceptional support to our growing client base. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and career growth potential in a dynamic environment.
As a cornerstone of our operations, you'll be the voice of our brand, resolving inquiries with professionalism and empathy. Our Denver hub offers modern amenities, flexible scheduling options, and a collaborative culture that values your contribution.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions in CRM systems with precision
- Collaborate with technical teams for complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product training
- Identify opportunities for process improvements
Qualifications
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent
- Experience in SaaS or tech support preferred
- Spanish bilingual a plus