Job Description
Join Oakland Connect Solutions as a Local Customer Service Representative and launch your career in customer support! We're seeking passionate individuals to deliver exceptional service to our Oakland community. Enjoy comprehensive paid training, competitive compensation, and a supportive work environment. No prior experience required – we'll provide all the tools you need to succeed!
Why Work With Us?
- Immediate hire opportunities
- Full paid training program
- Health benefits and retirement plans
- Growth opportunities within the company
- Modern, collaborative workspace
Responsibilities
- Handle inbound and outbound customer calls with professionalism
- Resolve inquiries regarding products/services using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics and quality standards
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and empathy when handling customer concerns
- Reliable internet connection for remote work options
- Flexibility to work weekends or evenings as needed
- Basic typing speed (30+ WPM preferred)