Job Description
Join ConnectLocal Support's exclusive Denver hiring event for immediate chat support positions! We're seeking passionate individuals to deliver exceptional customer service through digital channels. This is your opportunity to start a rewarding career in customer support with competitive pay, comprehensive training, and growth opportunities. Our Denver-based team values diversity, innovation, and community impact. Apply today to secure your spot at our hiring event!
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with technical teams to escalate complex problems
- Meet performance metrics for response time and resolution efficiency
- Contribute to continuous improvement of support protocols
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 6 months customer service experience
- Excellent written communication skills (60+ WPM typing speed)
- Proficiency with CRM software and multitasking tools
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Must be authorized to work in the US