Job Description
Join TechCare Connect's dynamic team as a Local Chat Support Specialist! We're hosting an exclusive hiring event for motivated individuals ready to provide exceptional remote customer support immediately. This contract role offers flexible hours and the chance to work with cutting-edge technology while helping customers across the Dallas metro area and Virginia region.
Why Apply?
- Immediate start date with full training provided
- Competitive pay with performance bonuses
- Remote work with local Dallas/Virginia support teams
- Clear path to full-time employment
Responsibilities
- Deliver real-time chat support for technical and billing inquiries
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with escalation teams for complex cases
- Maintain service level metrics (response time, resolution rate)
- Participate in continuous improvement initiatives
- Adhere to company security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Proficient in typing (40+ WPM) with strong grammar
- Ability to multitask in fast-paced digital environments
- Basic technical troubleshooting knowledge
- Resilience under pressure with conflict resolution skills
- Authorized to work in the US immediately
- Reliable high-speed internet connection