Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the voice of our Houston community! We're seeking empathetic communicators to provide exceptional support to Texas residents while working remotely. Enjoy a competitive salary, flexible schedule, and comprehensive training designed for career growth. As a vital link between our clients and customers, you'll resolve inquiries efficiently while building lasting relationships. Immediate start available!
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries for Houston-based clients
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with local support teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing product training for Texas-specific services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (remote/local roles welcome)
- Exceptional verbal/written communication skills in English and Spanish
- Proficient with CRM software and MS Office Suite
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving skills with a customer-first mindset