Job Description
Join ConnectServe Solutions as a Local Customer Service Representative and become the voice of our valued clients! We're seeking empathetic professionals to deliver exceptional support remotely while representing our Mesa-based operations. Enjoy competitive pay, flexible scheduling, and comprehensive benefits—all from the comfort of your home office. Immediate openings available for candidates ready to make an impact in Arizona and Pennsylvania communities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams to resolve complex escalations
- Maintain customer satisfaction scores above 95%
- Adhere to PCI compliance protocols for sensitive data
- Participate in ongoing product training and certification programs
Qualifications
- High school diploma or equivalent required; Associate's degree preferred
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Exceptional communication skills with clear, professional demeanor
- Ability to multitask in fast-paced digital environments
- Reliable high-speed internet and quiet home workspace
- Available to work evenings/weekends during peak seasons
- Must reside in AZ or PA for local support coordination