Job Description
Join our dynamic team at CityConnect Solutions! We're hosting an exclusive hiring event for passionate Local Customer Service Representatives in Philadelphia, PA. This is your chance to launch your career immediately in a supportive environment with competitive pay and growth opportunities. As a key member of our community-focused team, you'll be the voice of our brand, delivering exceptional service that builds lasting customer relationships. No experience? No problem – we provide comprehensive training!
Why Apply?
- Immediate start date
- Comprehensive paid training
- Health benefits after 60 days
- Advancement opportunities
- Team-based incentives
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and accuracy
- Resolve service issues using established protocols and creative problem-solving
- Document interactions in CRM system with precision and timeliness
- Collaborate with cross-functional teams to address complex customer needs
- Contribute to service improvement initiatives based on customer feedback
- Maintain thorough knowledge of company products and services
- Participate in regular team meetings and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience or relevant training
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Positive attitude and dedication to customer satisfaction
- Must pass background check and drug screening