Job Description
Join our award-winning call center team and launch your career immediately! CustomerConnect Solutions is seeking passionate Remote Call Center Representatives to deliver exceptional customer experiences from the comfort of your home office. We're hiring now for Charlotte-based positions with full training provided.
Why You'll Love Working With Us:
- Immediate start date - no waiting!
- Competitive hourly pay plus performance incentives
- 100% remote work setup provided (equipment included)
- Comprehensive benefits package (health/dental/vision)
- Clear career advancement path
If you're a motivated communicator ready to make an impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account issues efficiently
- Document all interactions using CRM systems with 99% accuracy
- Meet/exceed KPIs: 25+ calls/day, 90% CSAT scores
- Participate in daily team huddles and training sessions
- Escalate complex cases to senior specialists when needed
- Maintain product knowledge through continuous learning modules
Qualifications
- High school diploma or GED required (college preferred)
- 1+ years customer service/call center experience
- Type 40+ WPM with 98% accuracy
- Proficient in CRM software (Salesforce experience a plus)
- Quiet, dedicated home office space
- Reliable high-speed internet (minimum 50 Mbps)
- Flexible availability including weekends/holidays
- US-based work authorization required