Job Description
Join our award-winning call center team in Denver for an immediate start on night shifts! We're seeking motivated individuals to provide exceptional customer support while enjoying competitive pay and career growth opportunities. As a Night Shift Call Center Agent, you'll be the voice of our brand, resolving inquiries with professionalism and empathy. No experience required – comprehensive training provided!
Why join us? • Competitive hourly rates + performance bonuses • Comprehensive health benefits • 24/7 support system • Paid training & certification opportunities • Career advancement paths • Night shift differential pay • Modern, tech-equipped workspace
Responsibilities
- Handle inbound/outbound customer calls with empathy and efficiency
- Resolve billing, technical, and service inquiries using CRM systems
- Meet/exceed KPIs: call handling time, customer satisfaction scores, and first-call resolution
- Document interactions accurately in Salesforce and maintain data integrity
- Collaborate with team leads to improve service quality and processes
- Adhere to HIPAA/GDPR compliance standards for customer data
- Participate in bi-weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service/call center experience
- Strong verbal communication skills with clear articulation
- Ability to multitask in fast-paced, high-volume environments
- Proficiency with Microsoft Office and CRM software (Salesforce a plus)
- Typing speed of 40+ WPM with high accuracy
- Flexible schedule availability (8 PM - 5 AM shifts)
- Pass background check and drug screening