Job Description
Immediate Start Available! Join our award-winning call center team in Tampa, FL. We're urgently hiring passionate individuals to deliver exceptional customer experiences while earning competitive pay and benefits.
Why Join Us?
- Weekly pay with performance bonuses
- Comprehensive paid training
- Health/dental/vision benefits after 60 days
- Career advancement opportunities
- Modern, supportive work environment
Responsibilities
- Handle high-volume inbound/outbound customer calls
- Resolve billing, technical, and service inquiries
- Meet/exceed daily performance metrics (AHT, CSAT)
- Document interactions in CRM systems accurately
- Collaborate with team to improve service quality
- Adhere to compliance protocols (HIPAA/FERPA)
- Participate in ongoing coaching sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Comfortable with multi-tasking in fast-paced settings
- Basic computer proficiency (CRM systems)
- Flexible availability (evenings/weekends required)
- Background check & drug screen required