Job Description
Join our dynamic team at Customer Connect Solutions and kickstart your career immediately! We're seeking motivated Call Center Representatives for weekend shifts in Fort Worth, TX. Enjoy competitive pay, comprehensive training, and a supportive environment where your voice matters. Perfect for career changers or those seeking flexible weekend schedules with full-time benefits.
Why Apply?
• Immediate start opportunities
• Weekend shifts (Sat/Sun)
• Paid training and career advancement
• Health benefits and 401(k)
• Modern downtown Fort Worth location
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team members to improve customer experience
- Adhere to compliance protocols (HIPAA, PCI-DSS)
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Strong typing skills (40+ WPM) and tech proficiency
- Clear communication in English/Spanish bilingual a plus
- Flexible availability for weekend shifts (7 AM - 7 PM)
- Ability to pass background check and drug screen