Job Description
Join our elite customer support team in the heart of Washington DC! Capital Connect Solutions is seeking dynamic Call Center Representatives for immediate start positions. Enjoy competitive pay, flexible scheduling, and comprehensive training in a modern downtown workspace. Perfect for career changers and experienced professionals alike. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries using CRM systems
- Document interactions accurately in client databases
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team leads to improve service quality
- Adhere to strict compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Typing speed: 40+ WPM with high accuracy
- Proficiency with Windows OS and basic software
- Clear, articulate communication skills
- Ability to work flexible shifts (evenings/weekends)
- Background check and drug screen required