Job Description
Join our award-winning team at ConnectServe Solutions and start earning weekly pay immediately! We're seeking motivated Call Center Representatives to join our Oklahoma City hub. No experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive environment where your contributions are valued.
What We Offer:
- Weekly paychecks (every Friday!)
- Comprehensive paid training
- Health benefits and retirement plans
- Performance-based bonuses
- Advancement opportunities to team lead/supervisor roles
Be part of a company that prioritizes work-life balance and employee success. Apply today and begin your new career this week!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, account issues, and service requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Collaborate with team members to resolve complex cases
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training and process improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and conflict resolution aptitude
- Basic computer literacy (typing 30+ WPM preferred)
- Reliable transportation to our downtown Oklahoma City office
- Flexibility to work evenings/weekends as needed
- Background check and drug screen required