Job Description
Join our award-winning customer service team in Kansas City and start your career immediately! We're seeking motivated individuals to deliver exceptional support experiences. Enjoy comprehensive training, flexible scheduling, and a supportive environment designed for your success. As a leader in customer experience solutions, we offer growth opportunities and competitive benefits including health insurance and retirement plans.
Our modern downtown facility features state-of-the-art technology and a vibrant team culture. We value work-life balance and provide generous paid time off. No experience necessary – we invest in your development through our industry-leading onboarding program.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Uphold company standards for data security and compliance
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and problem-solving aptitude
- Basic computer proficiency with typing speed of 30+ WPM
- Available for flexible shifts including evenings/weekends
- Positive attitude with customer-first mindset
- Must pass background check and drug screening