Job Description
Join our award-winning call center team and launch your career immediately! We're seeking motivated individuals to deliver exceptional customer experiences for Fortune 500 clients. Enjoy comprehensive training, flexible scheduling options, and a collaborative work environment in Philadelphia's thriving business district. Start earning within 48 hours of application!
Responsibilities
- Handle inbound/outbound calls for diverse client portfolios
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics for call quality and resolution rates
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with support teams for complex issue escalation
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Proficient in typing (40+ WPM) and multitasking
- Strong problem-solving and communication skills
- Ability to work flexible shifts including evenings/weekends
- Familiarity with Salesforce or Zendesk a plus
- Pass background check and drug screen