Job Description
Join our award-winning team at CustomerFirst Solutions and launch your career in customer service! We're seeking motivated Call Center Representatives for immediate full-time positions in Philadelphia, PA. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters.
Why Choose Us?
• Weekly pay with performance bonuses
• Paid training and career advancement opportunities
• Modern downtown office with free parking
• Health, dental, and vision insurance available
Perfect for career changers, recent graduates, or experienced professionals seeking immediate employment. No prior call center experience required – we provide all the training you need!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive attitude with customer-first mindset
- Reliable transportation to downtown Philadelphia
- Flexible availability (including evenings/weekends)