Job Description
Join our dynamic team at Capital Connect Solutions, a premier customer experience provider in Washington DC. We're seeking motivated individuals to fill immediate call center positions offering competitive pay, flexible scheduling, and comprehensive training. This is your opportunity to launch a rewarding career in customer service with a company that values growth and development. Start immediately and join our thriving team!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Exceptional verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities under pressure
- Available to work flexible shifts including evenings/weekends
- Pass background check and drug screening