Job Description
Join our dynamic team as an immediate-start Chat Support Agent in Charlotte, NC! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat. This contract role offers rapid onboarding and flexible scheduling for those ready to hit the ground running.
Why Join Us?
- Immediate start with paid training
- Remote-friendly with occasional in-office collaboration
- Performance-based bonuses and advancement opportunities
- Modern tech stack and supportive team culture
Responsibilities
- Resolve customer inquiries via live chat within 60-second response time SLA
- Multi-task across 3-5 chat conversations simultaneously
- Document interactions using CRM system with 100% accuracy
- Escalate complex issues to Tier 2 support with detailed context
- Maintain positive sentiment scores above 95%
- Participate in daily team huddles and training sessions
- Adhere to compliance protocols for data security
Qualifications
- Minimum 1 year customer service experience
- Proven ability to type 60+ WPM with 98% accuracy
- Proficiency with Zendesk, Salesforce, or similar platforms
- Exceptional written communication skills in English
- Ability to work rotating weekend shifts (Sat/Sun)
- High school diploma or equivalent required
- Experience with CRM systems and chat tools
- Quick learner with adaptability to new technologies