Job Description
Join our award-winning support team and start earning weekly in San Antonio! ConnectCare Solutions is seeking motivated Chat Support Agents to deliver exceptional customer experiences through our digital platforms. This immediate-start opportunity offers flexible hours, remote-friendly options, and weekly direct deposits. Perfect for tech-savvy individuals who thrive in fast-paced environments.
Responsibilities
- Provide real-time chat support for high-profile tech clients
- Resolve customer inquiries within 3-minute response SLA
- Document interactions using Zendesk and Salesforce platforms
- Collaborate with Tier 2 teams for complex technical escalations
- Contribute to knowledge base improvement initiatives
- Maintain 95% customer satisfaction score
- Participate in bi-weekly performance reviews
Qualifications
- Minimum 1 year customer service experience
- Proven typing speed of 60+ WPM
- Proficiency with CRM software (Zendesk/Salesforce)
- Excellent written communication skills
- Ability to multitask in high-volume environments
- Reliable internet connection and quiet workspace
- High school diploma or equivalent
- Flexible availability including weekends