Job Description
Join our dynamic Austin-based team as an Immediate Start Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat platforms. This contract role offers rapid onboarding and the opportunity to work with cutting-edge technology in a collaborative environment. If you thrive in fast-paced digital interactions and want to make an immediate impact, apply today!
Responsibilities
- Provide real-time customer support via chat platforms for SaaS products
- Resolve technical issues, billing inquiries, and usage questions
- Maintain detailed documentation of customer interactions
- Collaborate with engineering teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rates
- Contribute to knowledge base improvement initiatives
Qualifications
- Minimum 1 year experience in customer support or chat-based roles
- Exceptional written communication with 60+ WPM typing speed
- Proficiency with Zendesk, Intercom, or similar chat tools
- Strong problem-solving abilities in technical contexts
- Availability for flexible shifts including evenings/weekends
- High school diploma or equivalent; college degree preferred